Shipping Information
Everything you need to know about getting your recognition supplies delivered
Shipping Methods & Timeframes
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground | 5-7 business days | Calculated by weight/destination |
| Expedited (3-Day) | 3 business days | Standard + 50% |
| Express (2-Day) | 2 business days | Standard + 100% |
| Overnight | Next business day | Standard + 200% |
| Scheduled Delivery | Your chosen date | Standard + $25 coordination fee |
All delivery times are from date of shipment, not order placement. Orders typically ship within 1-2 business days of being placed.
Order Processing
Orders placed before 2:00 PM EST on business days are typically processed the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
Custom orders (logo imprinting, personalization) require additional processing time of 7-10 business days before shipping.
Order Confirmation
You'll receive an order confirmation email immediately after placing your order. A shipping confirmation with tracking information will be sent once your order leaves our warehouse.
Special Handling
Perishable Items
Pre-Cubed Melon and other perishable items are shipped in insulated containers with ice packs to maintain freshness. These items ship Monday through Wednesday only to avoid weekend delays. Expedited shipping is recommended for perishable orders.
Fragile Items
Crystal awards, glass syrup dispensers, and other fragile items are double-boxed with protective foam inserts. Despite our careful packaging, please inspect all items upon delivery and report any damage within 48 hours.
Large Equipment
Items like the Professional Waffle Cart and Melon Bar Serving Station ship via freight carrier. You'll be contacted to schedule a delivery appointment. Please ensure someone is available to receive and sign for freight deliveries.
Shipping Restrictions
- We currently ship to the continental United States only
- P.O. Boxes cannot receive freight shipments (large equipment)
- Some items cannot be shipped to certain states due to regulations
- APO/FPO addresses require additional processing time
For Alaska, Hawaii, and international shipping inquiries, please contact our sales team.
Tracking Your Order
Once your order ships, you'll receive an email with tracking information. You can also check your order status by contacting our customer service team at 1-800-555-REWARD.
Please allow 24 hours for tracking information to become active in the carrier's system after you receive your shipping confirmation.
Delivery Issues
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours. Take photos of the damage and retain all packaging materials. We'll arrange for replacement items at no additional cost.
Missing Items
If items are missing from your shipment, check your packing slip to confirm what was included. Large orders may ship in multiple packages. Contact us if items are still missing after all packages have arrived.
Refused or Undeliverable Shipments
Shipments that are refused or returned as undeliverable may be subject to restocking and return shipping fees. Please ensure your shipping address is accurate and someone is available to receive the delivery.
Questions About Shipping?
Our customer service team is happy to help with any shipping questions or special delivery requirements.
Contact Us